Towed my car in on Sunday morning and was told it would be repaired by the next day in the morning. Got there next day in the morning to be told to come back in the afternoon.
The last 2 appointments were not good. The first appt was late due to the tech showing up 30 mins late. The second appt was cancelled and rescheduled due the tech not showing up. Upon returning, they would not honor the coupon I forwarded my son. They also refused to rotate the tires because 2 tires were worse than the other, which i planned to replace in a few weeks. I have 3 cars, 2 of which require either synthetic or high mileage oil. I will not be returning again.
First and last time, taking my business somewhere else.
About a year ago we're Under New Management and I went in to have my oil changed and tires rotated like I'd always done at that place before. I had a coupon with me but the new owner or manager or whoever he was , had a fit and said they wouldn't do it for that price. I don't care what the coupon says , he said. So I called corporate Monroe headquarters and they sent me a letter apologizing along with a coupon that required him to honor. I never used the coupon because of his attitude and the fact that he appeared to be trying to blame the whole thing on me. So they basically lost a regular customer and I stayed away for a long time. However I'm giving it a try shortly and I'll report back here and let everyone know how it went
I have been coming here for years for my families oil changes & service. There great & I highly recommend them!!
Liars, liars and terrible terrible customer service.
Good service and very reasonable.
EDIT-----> Went back November, 2017. Crabby Mgr gone. New guy much better. They'll still try to sell u stuff u didn't come there for, but you know the drill: just tell em"no thx, just the oil change please."em Good job Monro. Up my review from 1 to 4 stars.
Monro Muffler Brake Service is a US Car Repair based in Vernon, Connecticut. Monro Muffler Brake Service is located at 548 Talcottville Rd, Vernon, CT 06066, USA.
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