I asked him if he could do a better job, to which he replied that he had already worked on it for hours and that my car was too dirty for for him to get it perfect. He then said if i wanted it cleaned more thoroughly, it would cost me an additional $125!
I paid an additional $125 (with a credit card and receipt) to this other place and got back a perfectly cleaned car.
Al Harmsen is the owner and person who actually did the work. I have one of his business cards in my hand as I'm writing this. He gave me this card as a receipt only after I told him I needed one. It is just his scribble on the back saying that I paid him $125 cash.
EXTREMELY DISAPPOINTED! MY CAR WAS NOT CLEANED AT ALL!
I immediately took my car to another auto detailing shop to ask their opinion. The owner of this place told me that my car had barely even been vacuumed much less detailed. He also said that if any of his employees ever tried to give a car back in this condition he would fire them.
He called me the following day to tell me it was ready, so I proceeded to inspect the cleanliness of my car and I discovered my car was not cleaned at all.
If I could give them 6 stars I would! I would consider myself a somewhat picky customer and this guy absolutely blew my mind. I am just stunned at how much dirt and grime they got out of my car. In general my car was clean but they made it look showroom new. I am VERY impressed! They are definitely my new detail place. The customer service was over and beyond what I would of expected. GREAT PLACE TO DO BUSINESS WITH!!!!!!
He advertises his business as a Auto detailing service, but it is really just a body shop that happens to have a vacuum cleaner. I left my vehicle there overnight with the promise that it would be clean in the morning. He called me at 5pm the next day and to tell me he needed another day.
Mobile Detailing is a US Car Repair based in Vernon, Connecticut. Mobile Detailing is located at 370 Hartford Turnpike, Vernon, CT 06066, USA.
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