Can't get anyone in the East Hartford Branch to call back. I just get an automated line. It'd be nice to talk to a person.
I have been a member for many years, and unfortunately, with the change to Finex from First New England Federal Credit Union, the customer service has declined significantly. They no longer have in person tellers, as they went to video tellers with the change. Also, you can never get anyone on the phone, they want you to text or email them, stating they will call back within the hour, but that never happens. I never review things, however, this credit union is terrible and others should know so they don't join. Worst customer service ever!
Cuatomer service is horrible...... No one there during peak traffic hours to talk to if you have a problem.
I have been a customer at First New England/Finex since about 1989 and for the most part they have been a good bank. Many times when I needed financial services, loans, ect, I was treated fairly. Its a smaller bank but for me the service has been fine and my requests always processed in a timely manor.
This was a great credit union back when it was First New England. After the change to Finex however, things went very much downhill.
Finex Credit Union is a US Atm based in Vernon, Connecticut. Finex Credit Union is located at 62 Hyde Ave, Vernon, CT 06066, USA.
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